Reference

Terms Conditions That Govern Your Use

These terms set out the rules that apply when you hold an account with us, deposit through DANA, OVO or GoPay, place activity in our lobby, or contact our support channels.

Account RulesPayment TermsEligible RegionsData HandlingDispute Process

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How These Terms Apply to You

ortugaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, you enter into an agreement with us that covers every interaction on the platform — from deposits processed through your DANA, OVO or GoPay wallet, to withdrawal requests, game participation, and communications with our support team. Access to the platform depends

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on local law and is available where local law permits; it is your responsibility to confirm you are eligible in your jurisdiction before registering. We may update these terms periodically, and continued use after a posted change constitutes acceptance. If an update materially affects your account
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rights, we will notify you through the email or phone number linked to your profile. You agree not to create multiple accounts, share login credentials, or use automated tools to interact with the lobby. Breach of any clause may result in account suspension, forfeiture of pending
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withdrawals, or permanent closure at our discretion. Disputes related to game outcomes are resolved by referring to our server logs, which are the definitive record. Should you disagree with any resolution, you may escalate via our support channels outlined below. We recommend reviewing these terms each
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time you log in, especially after receiving a notification of changes, so you remain fully informed of your obligations and protections.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data, Cookies, Security and Your Rights

We approach account security and data handling with the same discipline we apply to processing your DANA or OVO transactions — methodically, transparently, and with your control at the centre. Below are the specific practices that underpin these terms.

Account Data Storage

Your personal details and transaction history are stored in encrypted databases. We retain data only as long as your account remains active or as required by applicable regulation in your region.

Cookie Usage

We use session cookies to maintain your login state and preference cookies to remember language and payment defaults like your last-used GoPay wallet. No tracking cookies are shared with unrelated third parties.

Withdrawal Verification

Before releasing funds to your DANA, OVO or GoPay wallet, we may request identity confirmation. This step exists to prevent unauthorised access and complies with the obligations stated in these terms.

Account Closure Requests

You may request permanent closure at any time through live chat or email. Upon closure, pending balances are returned to your linked e-wallet within the period stated in your account notification.

Data Access Rights

You can request a copy of all personal data we hold by contacting support with your registered email. We process these requests promptly so you stay informed about what information is on file.

Change Requests

If you spot incorrect data — a misspelled name, outdated phone number — submit a correction request through chat. Verification may be needed before we apply changes to keep your account secure.

REACH OUR TEAM

Contact Paths for Terms-Related Questions

If anything in these terms is unclear, or if you need to raise a dispute or request account action, reach us through the channels below. Our support agents handle terms-related queries with priority so your account status is never left in limbo. Whether you are in Batam or anywhere else in Indonesia, the same channels apply.

Team online

Live Chat

Tap the chat icon inside your account dashboard to connect with an agent who can clarify clause meanings, walk you through dispute steps, or confirm how a policy change affects your DANA or OVO deposit flow.

Email Support

Send your query to the address listed in your account settings. Include your registered username and the specific clause number you need explained — our team will reply with a detailed breakdown.

Help Centre Articles

Our in-platform help section holds plain-language summaries of the most-referenced clauses, including payment obligations, withdrawal conditions, and account closure procedures for GoPay-linked wallets.

Frequently Asked Questions About These Terms

We have gathered the questions our support team receives most often about these terms and conditions. Each answer is kept concise so you can find what you need without scrolling through legal language.

They take effect the moment you complete registration and confirm your email or phone number. Every deposit you make through DANA, OVO or GoPay after that point is governed by these clauses.

We aim to notify you before material changes go live, using the contact details linked to your account. Minor formatting or clarification edits may be applied without individual notice but are always visible on this page.

Depending on severity, consequences range from a temporary hold on withdrawals to permanent account closure. Our support team will inform you of the specific breach and the action taken against your account.

Access depends on local law and is available where local law permits. Certain clauses — especially around payment methods like DANA, OVO and GoPay — apply specifically to accounts operating from eligible regions within Indonesia.

Contact support with the game session ID visible in your transaction history. We reference server logs as the definitive record. If you disagree with the initial resolution, you may request escalation in writing.

Yes. All payment activity — deposits, withdrawals, and failed transactions through DANA, OVO or GoPay — falls under Section 4 of these terms, which outlines your obligations and our processing commitments.

No. Accounts are personal and non-transferable. Sharing credentials or selling access to another individual is a direct breach that may lead to immediate closure and forfeiture of any remaining balance.

You may request a full export of personal information, transaction logs, and communication records. Submit the request through live chat or email, and our team will process it within the timeframe stated in your acknowledgement message.

Reach our support team via live chat or email and state your intention to close. Any pending balance in your account wallet will be returned to the linked DANA, OVO or GoPay wallet after identity verification.

The governing jurisdiction is stated in the full legal clause accessible from your account settings. Availability and enforcement depend on applicable local law, and we encourage you to review the clause relevant to your region.

Terms Conditions That Govern Your Use

Data, Cookies, Security and Your Rights

Account Data Storage

Cookie Usage

Withdrawal Verification

Account Closure Requests

Data Access Rights

Change Requests

Contact Paths for Terms-Related Questions

Live Chat

Email Support

Help Centre Articles

Frequently Asked Questions About These Terms

01 When do these terms take effect for my account?

02 Can ortugaming change the terms without notice?

03 What happens if I breach a clause?

04 Are these terms the same for every region?

05 How do I dispute a game outcome under these terms?

06 Do these terms cover my GoPay or OVO deposit behaviour?

07 Can I transfer my account to another person?

08 What data can I request under these terms?

09 How do I close my account under these terms?

10 What law governs these terms if a dispute goes unresolved?

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