Reference

Privacy Policy at ortugaming

We handle your personal information with the same discretion you expect from a private account environment. This policy explains what data we collect, how we store it, and the choices you have — whether you fund through DANA, OVO, or GoPay, or simply browse…

Data Collection ScopePayment Info HandlingYour Access RightsAccount SecurityCookie Practices

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How We Collect and Use Your Information

ortugaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for identification details — name, email, phone number, and the payment method you connect (DANA, OVO, GoPay, or bank transfer). We use this information strictly to verify your identity, process deposits and withdrawals, and maintain your account

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security. We do not sell your personal data to third parties. Transaction records tied to your DANA, OVO, or GoPay wallet are stored in encrypted form and retained only as long as necessary to meet our operational and compliance obligations. If you access ortugaming from Batam
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or anywhere else within eligible regions, the same protections apply regardless of your location. We collect device and browser data — screen size, operating system, IP address — to improve how the platform performs on your phone or desktop. This technical data helps us detect irregular
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login attempts and keeps your session secure. Cookie data is used to remember your language preference and session state; we explain cookies in detail further down this page. Availability of our services depends on local law and eligible regions. Where local regulations require specific data handling,
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we align our practices accordingly. You can request a copy of the personal information we hold about you at any time through our support channels, and you can ask us to correct or delete specific records subject to our retention obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how we process your personal information, want to request data deletion, or need to update account details tied to your DANA or OVO wallet, our support team is available through several channels. We aim to respond to privacy-related inquiries within a reasonable timeframe, and we treat every request with the same care we bring to account verification.

DATA HANDLING PRACTICES

How We Protect What You Share

Privacy is not a checkbox for us — it shapes how we build account flows, store transaction logs, and communicate with you. Below are the specific practices we follow when handling your data, from the moment you create an account through every GoPay deposit or session you open on mobile.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted using SSL. Stored records — including DANA and OVO transaction IDs — sit behind additional encryption layers so that raw payment details are never exposed in plain text.

Cookie Use and Preferences

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Security Measures

Each login triggers a verification check against your registered device and IP range. If we detect access from an unfamiliar device, we may request additional confirmation via the phone number linked to your account before granting entry.

Data Retention Period

We keep your account records and transaction history for as long as your account remains active, plus a limited period afterward required by applicable rules. Once that window closes, we permanently delete or anonymise the data.

Third-Party Sharing Limits

We share personal data only with payment processors (DANA, OVO, GoPay) to complete your transactions, and with fraud-prevention tools to protect your account. We do not share your details for advertising or marketing by unrelated companies.

Requesting Changes or Deletion

You can ask us to correct inaccurate details or delete specific records. Send a request through live chat or email with your username and what you need changed. We verify your identity before processing any modification to prevent unauthorised edits.

Common Questions About Your Data

We get asked about data handling regularly — especially around payment information linked to DANA, OVO, and GoPay wallets. Here are direct answers to the questions that come up most often from account holders.

We collect your name, email address, phone number, and the payment method you link — whether that is DANA, OVO, GoPay, or a bank account. We also record your device type and IP address for security verification during login.

We store transaction reference IDs but not your full wallet credentials or PIN. Payment authentication happens on the DANA or OVO side. We only retain enough data to match your deposit or withdrawal to your account ledger.

Yes. Reach out through live chat or email, verify your identity, and we will compile a summary of the personal and transactional data associated with your account. We aim to deliver this within a reasonable timeframe after verification.

Contact our support team via live chat or email and specify what you want removed. We will delete or anonymise the data unless retention is required by applicable compliance obligations. Your account may be closed if core identity data is removed.

No. We share information only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with security tools that protect your account from unauthorised access. We do not sell or rent your data to advertisers.

We use session cookies to keep you logged in and analytics cookies to understand navigation patterns. You can disable cookies in your browser settings at any time. Disabling session cookies means you will need to log in each time you visit.

When we detect a login from an unrecognised device, we send a verification prompt to the phone number on your account. Until you confirm, the new device cannot access your balance, transaction history, or account settings.

We retain transaction records for a limited period after account closure as required by our compliance framework. After that window passes, records are permanently deleted or made anonymous so they can no longer be linked to you.

If we identify any unauthorised access to personal data that could affect your account, we will notify you through the email and phone number on file. We will also outline the steps we have taken and any actions you should consider.

The core protections apply to all account holders. However, availability of services depends on local law and eligible regions. Where local regulations impose additional data-handling requirements, we adjust our practices to align with those obligations.

Privacy Policy at ortugaming

Reach Us About Your Data

How We Protect What You Share

Encryption in Transit and at Rest

Cookie Use and Preferences

Account Security Measures

Data Retention Period

Third-Party Sharing Limits

Requesting Changes or Deletion

Common Questions About Your Data

01 What personal data does ortugaming collect when I create an account?

02 Does ortugaming store my DANA or OVO payment credentials?

03 Can I request a copy of all data ortugaming holds about me?

04 How do I ask ortugaming to delete my personal information?

05 Does ortugaming share my data with third parties for marketing?

06 What cookies does ortugaming use and can I disable them?

07 How does ortugaming protect my data if I log in from a new phone?

08 How long does ortugaming keep my transaction records after I close my account?

09 Will ortugaming notify me if there is a data breach affecting my account?

10 Does this privacy policy apply differently depending on where I access ortugaming?

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